Shipping policy

Last updated: October 14, 2026

Thank you for shopping with Napandroll. This Shipping Policy explains how we process and ship your order, what it costs and what to expect after you buy. It forms part of our Terms of Service.

Napandroll is a brand operated by Samuel Carballo Pacheco, Tax ID (NIF) 71786634T, Camino de la Iglesia 20, 33690 Llanera (Asturias), Spain. Email: nickredlight@gmail.com.

1. Processing time

Orders are processed within 2 business days of order confirmation. Business days are Monday to Friday, excluding public holidays in Spain. Orders placed on weekends or public holidays begin processing on the next business day.

2. Delivery time

Once your order has been processed and shipped, standard delivery takes 6 to 9 business days.

Total estimated delivery time: 8 to 11 business days from order confirmation.

The delivery timeframe for your destination is shown at checkout before you pay. In any case, we commit to delivering your order within 30 days of order confirmation.

If your order has not arrived within the timeframe shown at checkout, please contact us. If we cannot deliver within an additional reasonable period, or within 30 days of order confirmation, you may cancel your order and we will refund all amounts paid, including shipping costs, without undue delay.

3. Shipping costs

Shipping costs are calculated at checkout based on your destination and selected shipping method, and are always shown before you pay. Free standard shipping may apply to selected orders, as displayed at checkout.

4. Taxes, duties and customs

European Union: prices shown to customers in the European Union include VAT. You will not have to pay any additional VAT, customs duties or fees on delivery.

United Kingdom: where UK VAT applies, it is calculated and collected at checkout and shown before you pay. If any additional import charges apply, they will be stated at checkout.

All other countries: your country may charge import duties, taxes, customs or brokerage fees. Where these are collected at checkout, they will be shown in your order total and you will not have to pay them again on delivery. Where they are not collected at checkout, they are set by your local customs authority or carrier, may be due before or upon delivery, and are payable by you. We recommend checking your country's import rules before ordering. Customs processing may occasionally affect delivery times.

5. Order tracking

Once your order ships, we will email you a shipping confirmation with a tracking number and link. Tracking information may take 24 to 48 hours to update.

6. Shipping destinations

We ship to the countries available for selection at checkout. If your country is not listed, we are currently unable to deliver there.

7. Address accuracy

Please check your shipping address carefully at checkout. If you notice an error, contact us as soon as possible and we will correct it if your order has not yet shipped. If a package is returned to us or cannot be delivered because the address provided was incorrect or incomplete, or because it was not collected, we will contact you to arrange a new shipment. In that case, the cost of reshipping may be charged to you.

8. Lost, damaged or delayed packages

We are responsible for your order until it is delivered to you. If your package is lost, arrives damaged, or is significantly delayed, contact us at nickredlight@gmail.com with your order number. Photos are helpful in case of damage. We will deal with the carrier directly and, at your choice, send you a replacement or give you a full refund. You will not be asked to pursue the carrier yourself.

If tracking shows your package as delivered but you have not received it, please check with neighbours and your local post office, then contact us within a reasonable time and we will investigate with the carrier.

9. Order changes and cancellations

You can change or cancel your order free of charge before it ships by contacting us at nickredlight@gmail.com. Once your order has shipped, it cannot be modified, but you can still return it under our 90-day Refund & Returns Policy. Customers in the European Union and the United Kingdom also have a statutory right to withdraw within 14 days of delivery.

Refunds for cancelled or undelivered orders are issued to the original payment method within 14 days.

10. Your statutory rights

This policy does not limit any rights you have under the consumer protection laws of your country of residence.

11. Questions

Contact us at nickredlight@gmail.com.