Refund policy

Last updated: October 14, 2026

Refund & Returns Policy
Last updated: October 14, 2026

Who we are
Napandroll is a brand operated by Samuel Carballo Pacheco, Tax ID (NIF) 71786634T, with address at Camino de la Iglesia 20, 33690 Llanera (Asturias), Spain. Email: nickredlight@gmail.com.

1. 90-Day Return Guarantee
We want you to love your Napandroll purchase. You may return any eligible item within 90 days of delivery. If your order arrives in several shipments, the 90 days start from the delivery of the last item.

2. How our 90-day guarantee works

  • Days 1–14 after delivery: return your order for any reason, no explanation needed. Return shipping is free, and we will email you a prepaid return label.
  • Days 15–90 after delivery: return any item that is unused, has its original tags and is in resalable condition. During this period, return shipping costs are paid by the customer.

Refunds are issued to your original payment method.

3. How to start a return
Contact us before the deadline using any of these methods:

  • through your account on our website;
  • by email at nickredlight@gmail.com, including your order number;
  • by using the model withdrawal form at the end of this policy (optional).

We will confirm receipt of your request and send you the return instructions and address. Please send the item back within 14 days of telling us you want to return it.

4. Refunds
For returns made within 14 days of delivery, we will refund the price of the item and the original standard delivery cost within 14 days of being informed of your decision. We may wait to issue the refund until we receive the item back or you provide proof that you have shipped it. We do not refund extra costs if you chose a delivery method more expensive than our standard option.

For returns made from day 15 to day 90, we will refund the price of the item within 14 days of receiving and inspecting it.

You may handle the item as you would in a shop to check its nature, characteristics and functioning. If you use it beyond that, we may reduce your refund to reflect the loss in value.

Your bank or payment provider may take a few additional days to show the refund.

5. Cancellations
You can cancel your order free of charge at any time before it is shipped by emailing nickredlight@gmail.com. Once it has shipped, you can still return it under this policy.

6. Exchanges
If you would like a different size, colour or model, contact us at nickredlight@gmail.com before sending your item back.

7. Non-returnable items
Unless faulty, the following items cannot be returned (where applicable):

  • items made to order or clearly personalised for you;
  • sealed items that are not suitable for return for health protection or hygiene reasons, once unsealed after delivery.

8. Faulty, damaged or incorrect items
All our products come with a 3-year legal guarantee of conformity from the date of delivery. If your item is faulty, damaged, not as described, or not what you ordered, email us at nickredlight@gmail.com. Photos are helpful but not required.

We will repair or replace the item free of charge. If that is not possible, or not done within a reasonable time, you are entitled to a price reduction or a full refund. We cover all shipping costs related to faulty or incorrect items.

UK customers also have the right to reject faulty goods for a full refund within 30 days of delivery.

9. Your statutory rights
This policy is in addition to your legal rights and does not limit them. Customers in the European Union and the United Kingdom have a legal right to cancel within 14 days of delivery without giving a reason, and statutory rights if goods are faulty, not as described or delivered late. Where any part of this policy is less favourable than the consumer protection laws that apply to you, those laws prevail.

10. Complaints
If you have a complaint, email us at nickredlight@gmail.com and we will reply within 30 days. Official complaint forms (hojas de reclamaciones) are available on request. We do not currently participate in any alternative dispute resolution scheme.

Model withdrawal form
(Complete and return this form only if you wish to cancel your order.)

To: Samuel Carballo Pacheco (Napandroll), Camino de la Iglesia 20, 33690 Llanera (Asturias), Spain. nickredlight@gmail.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Order number:
  • Ordered on / received on:
  • Name of customer:
  • Address of customer:
  • Signature (only if this form is sent on paper):
  • Date: